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Returns & Exchanges
At LIXIANG, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed items with original tags. Our streamlined process ensures that finding your perfect fit is always stress-free and simple.
Return Process
- 1.Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
- 3.Ship It Back
Print your prepaid shipping label and drop off the package at any authorized courier location near you.
- 4.Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.